Bx Booking Path

Complete Client Booking

A smooth, step‐by‐step process focused on ensuring all necessary details are accurately collected before finalizing a booking.

In this page

November 12^th, 2024

Entry Points

There are 2 entry points that initiate the Bx Booking Path:

• Quote Builder Page
• Product Details Page

November 7^th, 2024

Step 01: Traveler Details

The Entry Page

This page is intended to gather essential information about the travelers. It ensures that all necessary information is entered before finalizing the purchase.

November 7^th, 2024

Step 02: Traveler Assignment

Trip Components

In Step 2 of the 4‐step process, the user will assign travelers to each trip component (hotels, transfers, and tours) to ensure accurate bookings and personalized arrangements.

November 12^th, 2024

Edit Traveler Details

The user can edit the details of the traveler when the edit button is clicked which prompts a modal to appear with input fields.

November 12^th, 2024

Step 03: Travel Protection

Travel Smart Plans^TM

This step introduces the available options (Silver, Gold, Platinum), explaining their key features. User will click on the 'Add to Booking' button next to the plan that they prefer to include in the booking.

November 14^th, 2024

Travel Protection Unavailable for This Booking

The page will tell user that travel protection is unavailable. Also, the step will provide two options whether to proceed or return to the entry page.

December 16^th, 2024

State of Persistence

Keep Plan

State persistence on the Travel Protection page ensures a seamless and user-friendly experience by retaining the user's previously selected plan. When the user revisits this page, the plan they initially chose is clearly marked as 'Keep this Plan', providing reassurance that their selection has been saved.

Switch to this Plan

At the same time, alternative plans remain visible and easily accessible marked as 'Switch to this Plan', allowing the user to switch if they change their mind. This approach reduces friction in the booking process by eliminating the need for users to reselect options, while also offering flexibility to explore other choices.

Don't Want the Plan

If the user no longer wants a plan, they can click on the link that says, "No thanks, I don't want to keep this plan." This will remove their selection, and the plan will no longer appear when they proceed to the Checkout page.

Choices Remain Intact

By persisting the selected state, the interface maintains clarity and efficiency, ultimately building user confidence and streamlining decision‐making.

November 12^th, 2024

Step 04: Checkout

Choose Your Booking Option

The final step in the Bx Booking Path, where travel advisors complete their booking by securely entering their payment details and billing info or users can reserve their booking without immediate payment.

Pay with Credit/Debit Card

The Cancellation Agreement checkbox needs to be checked to activate button.

Courtesy Hold

The Cancellation Agreement checkbox needs to be checked to activate button.

Modify Travel Protection

When user clicks on the edit button for travel protection, a modal appears with the following options:

Protection Plan Removed

Immediate Feedback

If user removes a plan, then a modal with a small confirmation should appear briefly to confirm the action

Get Travel Protection

If the user has not added travel protection to their booking, then in the sidebar, the following sentence displays with the header: You don't have travel protection.

User will go back to Step 3 – Travel Protection