Step 03

Travel Protection

A smooth, step‐by‐step process before finalizing a booking.

In this page

April 24^th, 2024

Upate Text & Remove Trademark

Consistency in branding is vital for fostering trust and creates a seamless and positive customer experience by ensuring that all interactions with the brand are uniform and aligned with the brand's values.

Revise the following:

• Remove the ^TM symbol from 'Travel Smart Plan'
• Change 'Trip Protection' to 'Travel Protection'
• Change 'Non-insurance' to 'Pre-Travel Protection'

April 24^th, 2024

Accordion: Insights

Ensure that we are consistent in the 'Insights' section of the page with the removal of the ^TM symbol.

Revise the following:

• Remove the ^TM symbol from 'Travel Smart Plan'

November 14^th, 2024

Unavailable for This Booking

Travel Protection

The page will tell user that travel protection is unavailable. Also, the step will provide two options whether to proceed or return to the entry page.

December 16^th, 2024

State of Persistence

Keep Plan

State persistence on the Travel Protection page ensures a seamless and user-friendly experience by retaining the user's previously selected plan. When the user revisits this page, the plan they initially chose is clearly marked as 'Keep this Plan', providing reassurance that their selection has been saved.

Switch to this Plan

At the same time, alternative plans remain visible and easily accessible marked as 'Switch to this Plan', allowing the user to switch if they change their mind. This approach reduces friction in the booking process by eliminating the need for users to reselect options, while also offering flexibility to explore other choices.

Don't Want the Plan

If the user no longer wants a plan, they can click on the link that says, "No thanks, I don't want to keep this plan." This will remove their selection, and the plan will no longer appear when they proceed to the Checkout page.

Choices Remain Intact

By persisting the selected state, the interface maintains clarity and efficiency, ultimately building user confidence and streamlining decision‐making.