Fare Type

Visually indicate and clearly communicate fare type.

In this page

May 27^th, 2025

Core Problem

Users expect consistency between their selected Departing Flight's fare type (e.g., "Published") and the final booking summary. When they see only the Returning Flight's fare type reflected (e.g., "Negotiated") in the Review Selections page, they assume a mismatch or error, even though the system is working as intended.

May 27^th, 2025

Clarify Fare Type Ownership

Departing Flights

1. Revise the Fare Type Badge

Since the Departing Fare type is not persistent, deprioritize its visual weight. This shifts user perception away from treating it as a final decision.

Neutral Composite Badge:

• Use of light, neutral styling to visually downplay selection finality.
• For listings with Published and Negotiated fares, use Fare Options as the label.
• Fare Options Tooltip on hover:
• "This flight includes both Published and Negotiated fares. The fare type can be selected on your last flight and it applies to the entire journey."

2. Introduce Inline Message

A subtle inline message appears on both the Departing and Returning pages.

Integration:

• Adjacent to the Select and Continue button.
• Message:
• "Final fare type is based on the last flight selected."

Returning Flights

Design Cue in the Returning Flights Step

You can reinforce the idea that this is where the fare type is locked in by:

• Use of prominent fare type badges (full‐color pills).

Review Selections

Clarity Final Fare Type

Since the Review Selections page only shows one fare type, use explicit confirmation messaging to explain why.

Tool Tip:

"The fare type shown reflects your final flight selection and applies to the entire journey."